At present, ‘Empathic Living Environment’ concepts are being rolled out amongst special needs and special interest groups in Living Labs settings. Housing corporations and care providers have specific requirements for these groups, which we can help solve in new ways. Children are another excellent target group, and we are working with schools on developing solutions. Of course, everything we develop can be adapted for other target audiences. An advantage of this approach is that it lends itself very well to ‘bottom up’ initiatives. Any group of people can define problem and then use this methodology to find a solution. This could be done with an intermediary such as a Housing corporation or healthcare institute.
We have researched over 7000 buildings, to see how technology is used in different domains, and which applications bring more than efficiency enhancements. An important part of our research is researching whether certain assumptions are Truths or Myths. In the healthcare and construction industries, certain ways of thinking and working have been adopted, but often they’re not evidence-based. For example: many nursing homes provide kitchenettes, but these often remain unused. In fact, the people living in these homes would often prefer to have more living space instead. Another example: in sheltered living environments, people often cohabit in groups of six. But why should six be better than eight? Or five? Why are care homes for people with dementia so often decorated in a very old-fashioned way? We try to find out where such ideas came from and why they have become common practice.
Re-evaluating existing assumptions and methods
Instead of deciding what is good for people at the drawing board, we have the obligation to discover their needs first – and that means gathering input by speaking to them, but also by observing their behavior. Of course, you can develop a concept in theory and prove it on paper, but people are never predictable. There are always plenty of surprises. We have to take individual needs, which can vary strongly and change over time, into account. That introduces a great deal of complexity. Our solutions are intended to remain in pace for longer periods of time. Adding a new structure onto an existing building, for example, or changing its layout requires significant investment, so we need to be sure the solution can remain in place and continue to be effective for a long period. You need to develop a large number of scenarios and rigorously test your concept against each of these before you can launch it.
An important part of our work is mapping and thinking about changing needs and attitudes. One example of changing requirements is the fact that people in rural areas have started sharing their living environment and plots with people who can act as care providers. We’re also re-examining how we consider the use of space. For example, many peoples’ homes are empty during a significant part of the day. Can that unused space be put to better use? Or can we develop new ways of providing spaces people can use temporarily, such as guest rooms? Can we apply such concepts to traffic, where occupation levels vary considerably at different times? As the ‘sharing economy’ is more widely accepted, especially amongst younger people, the concepts of private territory and public space will change. It should be possible to offer temporarily unused space to others, or to repurpose space in your home according to function. A balcony could be temporarily converted into a guest room, for example.
We also look at how making small adjustments affects peoples’ behaviour. If we introduce a chair in a space, will people view it differently? Will this promote interaction? How can we develop a guiding environment that makes life easier for Alzheimer patients? It is important not to look at the available technology and base a solution on that. Just because we know how to make a for example an elevator or stairlift doesn’t mean they’re the best solution. Instead, we need to define the best solution and then see how we can use natural resources and technology enhancements to create it.
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